Shipping policy
Shipping Policy – Hijaz Mart
At Hijaz Mart, we aim to deliver your orders quickly and safely. Please review our shipping policy below to understand how deliveries are handled.
Order Processing
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Delivery Time
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Estimated delivery time is 2–5 business days, depending on your location.
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Delivery times are approximate and may vary due to weather, courier delays, or unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) will be clearly displayed at checkout.
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Free shipping promotions may apply on selected products or order values.
Cash on Delivery (COD)
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COD is available in selected areas.
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Customers must provide accurate contact details and delivery address.
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Repeated refusal of COD orders may result in account restrictions.
Delivery Attempts
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Our courier partners may attempt delivery 2–3 times.
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If delivery fails due to incorrect address or unavailability, the order may be cancelled.
Damaged or Missing Items
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If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
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Provide clear photos or videos to help us resolve the issue quickly.
Delays
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Hijaz Mart is not responsible for delays caused by courier services, customs, or external factors beyond our control.
Address Accuracy
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Customers are responsible for providing the correct shipping address.
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Hijaz Mart will not be liable for orders delivered to an incorrectly provided address.
Contact Us
For any shipping-related questions, please contact:
Hijaz Mart – Customer Support