Refund policy

Return & Refund Policy – Hijaz Mart

At Hijaz Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 3 days of receiving your order.

• The item must be unused, unworn, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

• Certain items such as personal care products, perfumes, or clearance items may not be eligible for return unless defective.

Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

• Share clear photos or videos of the issue so we can resolve it quickly.

Refunds

• Once your return is approved and inspected, your refund will be processed.

• Refunds will be issued to the original payment method within 7–10 business days.

• Shipping charges (if any) are non-refundable, unless the return is due to our error.

Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange, contact our support team with your order details.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us at:
Hijaz Mart Customer Support

---

If you want:

• Short version

• More strict / more flexible

• Arabic or Urdu version

• Customized for COD (Cash on Delivery)